One of the most common complaints patients make about nurses involves the quality of care the patients receive. As a nurse, you are undoubtedly scrupulous about following protocol and completing tasks by the book. You may keep careful patient records and avoid unethical situations. However, patient perception plays a major role in measuring the quality of care you provide.
You may have always wanted to be a nurse, but at some point in your nursing education or in the first few years on the job, you realized you had a passion for the work. The satisfaction of helping people in a personal and meaningful way often made the long, exhausting hours worthwhile. Nursing for you is an ideal way to achieve personal fulfillment and to support your family at the same time.
As a medical professional, you are well aware of the importance of maintaining the privacy of your patients. In fact, confidentiality is such a critical part of patient care that there are federal laws that regulate the storage, access and transmission of patient records. Most of those regulations are found in the Health Insurance Portability and Accountability Act (HIPAA).
If you recently reached a turning point in your life, you may be focused on a bright future and taking steps to reach your new goals. You can be proud of yourself because not many people are able to put their pasts behind them and resolve to commit the rest of their lives to helping others. If you are working toward a career in nursing, you likely have this mindset.
You certainly understand the need for society to hold nurses to a high professional standard. While you feel proud to have such an important profession, the weight of the expectations you must meet probably get to you sometimes.
If someone files a complaint against you, your first instinct may be to dig your heels in and refuse to let the complaint change the way you work. After all, nursing is something you know well, and your career may even define you in many ways. Still, once that person files the complaint, the Arizona State Board of Nursing takes it very seriously and will investigate the allegations thoroughly.
Whether you bounce out of bed at the first alarm or drag yourself to work after hitting the snooze button a dozen times, you likely reach a point in most shifts where you remember why you chose nursing as your profession. Those moments of gratification and reward can make the effort worthwhile and renew your commitment to giving quality care to your patients.
To many Arizona nurses, one of the most intimidating aspects of holding a professional license is the thought of having to appear before the Board of Nursing to answer questions in an investigation. You may also shudder to realize the Board expects you to tell them when authorities file certain criminal charges against you.
After the Arizona Board of Nursing receives a complaint about a nurse, the Board sends a formal notice that the complaint is under investigation. If you have recently received such a notice, you may be unsure of how to respond.
Being a nurse is not something you decided on the spur of the moment. You may have dreamed about it as a child or realized you wanted to be part of this noble profession as a young adult. In either case, you remember the years of effort, study, late nights and tuition bills to reach your goal, and now you fear your license may be in danger.